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Manage room bookings on the go with the OneClickRooms Android app. Download it from Google Play, sign in with your existing account, and stay on top of approvals, notifications, and updates from your phone.

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General Questions (6)

Quick answers about what OneClickRooms is and how it helps your team manage meeting spaces efficiently.

What is OneClickRooms and who is it for?
OneClickRooms is a smart, simple conference-room booking platform for busy offices. It centralizes room schedules, prevents conflicts, and provides controls for approvals, quotas, and notifications so teams can book rooms in a few clicks.
Who owns OneClickRooms?
OneClickRooms.com is a project of NETCONNECT TELECOM (PRIVATE) LIMITED (net-connect.us), a registered private limited company in Pakistan with the SECP. We use this legal name for banking, payment processing, and compliance requirements, including bank alfalah online credit card payment processing.
How does it prevent double-bookings?
The system performs clash detection at the time of booking and blocks overlapping reservations for the same room and time window. Users are guided to the nearest available slot to keep scheduling smooth.
What branding options are available?
Company admins can add logos, set footer text, configure a branded portal URL, and use a verified sender address. See the Branding the Portal section below for setup guidance.
How can we change our company's focal person?
To request the focal person change, a support ticket must be raised using support feature after logging into the portal. It takes 24 to 48 hours to fulfill the change request. We handle this manually because the focal person's account controls invoices, account activations, new purchases, and other company-level actions. Keeping a human review in the loop helps us verify that the request is genuine and ensures the change is made only with proper organizational authorization.
Do invites land on users' calendars?
Yes. Each confirmed booking includes a downloadable .ics calendar invite so participants can add the event to their calendar instantly.

Branding the Portal (5)

Set up your company identity across emails, portal URLs, logos, and footer text.

How do we set up a branded sender email address?
Verify your domain by adding the required TXT records in DNS. Once verification is complete, our system will provision the sender address for your company emails. The sender is limited to [email protected], so custom local parts are not supported.
Why should we create an inbox for the sender address?
Create and monitor an inbox for [email protected] so delivery checks and any inbound replies do not bounce back to your company users. This keeps email delivery clean and helps your team manage notifications if a message needs attention.
Can we use a branded portal URL?
Yes. You can set a branded subdomain such as portal.yourcompany.com. Use only a subdomain you control, then follow the DNS setup or automatic detection path shown in the portal URL settings.
Can we customize logos and footer text?
Yes. Upload separate web and mobile logos, then set footer text to keep the portal and outgoing emails consistent with your company identity. Keep the assets optimized and the footer message short, clear, and aligned with your branding.
Can we brand the portal for our company?
Yes. Company admins can add logos, set footer text, configure a branded portal URL, and use a verified sender address so your team sees familiar branding across the portal, emails, and door/wall displays.

Billing & Trials (7)

Understand the 60-day trial, annual billing, and what happens when the trial ends.

What does 'risk-free trial' mean?
'Risk-free' means you can use OneClickRooms for 60 days with full features and no charges during the trial. You'll only be billed if you choose to continue after the trial ends. If you cancel before expiry, your card won't be charged'no obligations and no questions asked.

If you don't purchase at the end of the trial, portal access becomes restricted. Your data is retained for 30 days so you can upgrade without losing anything; after that, it's deleted per our data handling policy.
Will remaining trial days be added to the paid expiry?
Yes. If you purchase before your trial ends, any remaining trial days are added on top of your first paid term. Example: trial ends 14-Oct-2025, you purchase on 04-Oct-2025 (→ 10 days remaining). A 1-year plan will then expire on 14-Oct-2026.
What happens if we don't purchase at trial end?
Portal access becomes restricted. Your data is retained for 30 days so you can upgrade without losing anything. After that retention window, data is deleted per policy.
How can a company request data deletion?
If your company wants data removed, contact us at [email protected] or submit a request in the portal (Support section).

After a verified account-closure request, we delete the company account and associated company data from our production systems within 30 days.

If immediate deletion is not possible due to legal, security, fraud-prevention, or billing obligations, we retain only the minimum required data for the required period and then delete it.

For deletion-status questions, contact [email protected].
How do quotas and limits work?
Quotas are built into your subscription package and define how many rooms, bookings, departments, and organizations you can manage. Each package (Starter, Team, Business, Enterprise) comes with its own limits, so as your organization grows you can upgrade to a plan that provides higher quotas and more capacity. This ensures clarity, fairness, and predictable usage boundaries without requiring manual setup by admins.
Which payment methods do you accept?
We accept Mastercard, Visa, American Express, bank deposit, cheque, and bank transfer. All transactions are processed over secure, encrypted connections.

Booking & Approvals (16)

Set up rules that match your office policy and keep high-demand rooms under control.

Are approvals required for every booking?
Yes. Approvals are mandatory for every booking, regardless of the room. This ensures an admin can review priorities and allocate meeting spaces fairly when demand is high.
  • Request submitted: A user selects a room/time and provides the meeting purpose.
  • Instant routing: The request is queued for the designated admin, with details shown in-portal and sent via email.
  • One-click decision: The admin approves or declines (optional comment supported).
  • If approved: The room is reserved, the schedule updates in real time, and the requester receives confirmation plus a downloadable .ics invite for calendars.
Do you support door/wall displays?
Yes. Live displays placed outside rooms show real-time availability, current meetings, and upcoming reservations'handy for quick hallway bookings and status checks.
What about roles and permissions?
Companies get secure, isolated spaces with role-based access. Typical roles are company admin and officer, each with clear permissions for managing rooms, bookings, and reporting.
Can I make a booking on another officer's behalf?
Yes. Use Create on behalf of to select the officer. The request is submitted under your name (Requested By) and routed for approval as normal.
Will the system remember 'Other Invitees' I've added before?
Yes. Emails you add in Other Invitees are saved and will auto-suggest next time so you can add them in one tap.
Can I invite multiple external people?
Yes. Type an email and press Enter (or comma) to add each invitee. Add as many as needed; they'll appear as chips.
Will external invitees receive the calendar invite?
Yes, the confirmation includes a downloadable .ics calendar invite for all invitees (internal and external).
Will admins see who the invitees are?
No. Admins focus on room allocation and schedule management. The attendee/invitee list is not shown to admins in the portal. Invitees still receive calendar updates via email (.ics), but the detailed attendee list remains private to the requester.
Which time and timezone does the New Booking form use?
The Date, Time From, and Time To fields follow your company's timezone. Clash detection checks the selected room for overlaps before allowing submission.
Can I change the room or time after submitting?
No. Once a request is submitted, it can't be edited (room, date, time, participants, invitees, or any other detail). If you need to make a change, please cancel the existing request/booking and create a new one. Administrators may approve/decline and may re-allocate a different room during approval, but they cannot modify your original submission.
What happens if my preferred room is unavailable?
Overlapping times are blocked. You'll see guidance to choose the nearest available slot, or you can select another room from the drop-down.
If my booking is disapproved, do I get a calendar cancellation?
Yes. When an admin disapproves a booking, the requester (and the on-behalf officer, if any) receives an email with a cancellation .ics. Importing it removes the event from your calendar.
Do invitees get updated .ics if the room changes?
Yes. Invitees receive an updated .ics when a booking is first approved with a different room than requested, and again if the room changes later after approval.
What does 'past & confirmed' mean?
A booking becomes past & confirmed once it had an allotted room and its end time has passed. These entries are locked (grey background) and can't be changed or disapproved.
Can admins change the allotted room after the meeting ends?
No. After the end time, allotment changes are blocked to preserve an accurate audit trail of finished meetings.
Whose name appears as the organizer on the calendar invite?
The default OneClickRooms - [email protected] is used as the organizer across the portal.
Will I get in-portal notifications as well as email?
Yes. The requester (and on-behalf officer, if applicable) also receives in-portal notifications for approvals, room changes, and disapprovals (disapprovals appear with a light-red highlight).

Detailed Feature FAQs

Dive deeper into specific features of the booking form and portal.

Booking form, invites, calendar & notifications (8)

Do invitees receive a calendar invite when I add them?
Yes. Each invitee gets an email with a calendar invitation (.ics, method REQUEST). Accepting it adds the event to their calendar. If the booking is later cancelled, they receive a cancellation invite (.ics, method CANCEL) that removes it.
Why don't I see Accept/Decline RSVP buttons in New Outlook for some invites?
This can happen when the mailbox is configured as IMAP in Microsoft's New Outlook. In that setup, calendar invite handling may be limited and RSVP options (Accept/Decline/Tentative) may not appear. This is a client limitation, not a OneClickRooms issue. Use Outlook classic/OWA or an Exchange/Microsoft 365-connected mailbox for full RSVP behavior.
Can I download a calendar file for my own calendar?
Yes. In your bookings list, click Mark my Calendar to download a .ics file for the meeting (with the room, date/time, timezone, and attendees filled in).
Can I view invitees later after saving the booking?
Yes. In the bookings list, use the View (eye) button on a booking to see all invitees for that meeting.
Who is notified when I submit a booking?
All company admins (and, if configured, the focal person) get an in-portal notification; admins also get an email. If you booked on behalf of someone, that officer also gets an email with the invite. You (the requester) get a confirmation email as well.
What happens on cancellation?
The system sends cancellation emails. Requester, on-behalf officer (if any), and all external invitees get a .ics CANCEL so their calendars update.
Can I cancel a booking after it's over?
You cannot cancel a confirmed booking that has already passed.
What if my session expires while filling the New Booking form?
If your session expires during booking (for example while generating virtual links), you will see a session-expired message and be redirected to login. After signing in again, OneClickRooms returns you to the bookings page, reopens the New Booking modal, and restores the fields you had already filled. For security reasons, file attachments must be added again.

Virtual Meeting Links & Connect Apps (12)

What virtual meeting options are available in a booking?
You can use OCR Virtual Link, Microsoft Teams, Google Meet, and Zoom Meeting. OCR Virtual Link is available by default; the others depend on whether your account is connected in Settings > Connect Apps.
How do I connect Teams, Google Meet, or Zoom?
Go to Settings > Connect Apps. Click Connect under Microsoft Teams, Google Meet, or Zoom, sign in to your workspace account, then approve the requested permissions. After successful connection, the provider shows as connected and can be used in new bookings. For Zoom-specific add/use/remove guidance, see Zoom Integration Documentation.
Why does a provider appear disabled or grayed out in New Booking?
That provider is not connected for your current account/session. Open Settings > Connect Apps, connect it first, then reopen the booking modal. If it is already connected but still disabled, refresh the page and try again.
Do I need admin approval to connect my workspace account?
In many organizations, yes. Your Microsoft 365, Google Workspace, or Zoom admin may need to approve third-party app access before your connection can complete. If connection fails at consent/permission step, contact your workspace administrator.
How do I generate an OCR Virtual Link?
In New Booking, open the Virtual Meeting section and select OCR Virtual Link. A unique room link is generated and attached to your booking. You can copy it directly from the same section.
How do Teams/Meet/Zoom links get generated?
After the provider is connected in Settings > Connect Apps, select that provider in the booking form. OneClickRooms creates the meeting link from your connected account and stores it with the booking details.
Can I attach more than one virtual link to the same booking?
Yes. If multiple providers are selected, each generated link is saved under the same booking, and all saved links are included in booking communications.
Are virtual links included in emails and calendar invites?
Yes. Saved virtual links are included in booking emails and in the .ics calendar description so recipients can join from their mail or calendar app.
What if I disconnect an app after creating bookings?
Disconnecting affects future link generation. Existing links already saved with prior bookings remain in those booking records and emails/calendar data already sent.
Why am I seeing an error while generating Teams/Meet/Zoom link?
Common reasons are expired connection tokens, revoked permissions, or missing workspace consent. Reconnect the provider in Settings > Connect Apps. If the issue continues, ask your workspace admin to verify app permissions.
Does changing allotted room affect virtual links?
No. Room allocation changes do not modify already generated virtual links for that booking.
What should end users do before scheduling virtual meetings?
1) Connect required providers in Settings > Connect Apps. 2) Confirm provider status shows connected. 3) Create booking and select virtual provider(s). 4) Verify links appear in the booking form before submitting.

Invitees & suggestions (3)

How do I add invitees?
Type email addresses (supports free text and Name <email@domain>). The backend accepts lists (comma/semicolon/newline-separated) or JSON arrays from the UI.
What if I mistype an email?
Only valid email addresses are saved and emailed. Invalid emails are skipped by the backend.
Does the invitee field suggest contacts or show avatars?
Yes. Suggestions pull from your company's officers, the company email, and historical invitees. Where available, profile images are shown as avatars.

Attachments (2)

Which file types and sizes are allowed?
Each file can be up to 3 MB. Allowed types: PDF, DOC/DOCX, XLS/XLSX, PPT/PPTX, JPG/JPEG, PNG, TIF/TIFF, GIF, BMP, WEBP.
How long do attachment links work?
Download links are unique and expire at 23:59 (company time) the day after the meeting ends. After expiry, files are permanently deleted.

Booking details, approvals & reasons (7)

Where is my meeting description used?
Your description is stored with the booking, added to emails, and included in the calendar invite's description.
Can admins reassign or modify my booking?
Yes. Admins may modify, reallocate, or cancel bookings to meet organizational needs; you'll be notified of changes.
Where do I see why a booking was disapproved?
In the bookings list, click the round exclamation icon to open the Disapproval Reason modal.
What if an admin approves my booking but allots a different room?
That can happen. Admins may approve your request and allot a different room to avoid conflicts or meet office priorities. You'll receive an email and an in-portal notification, and the calendar invite reflects the allotted room.
Do invitees get notified if the allotted room changes?
Yes. When the allotted room changes, the system emails attendees with an updated calendar invite (.ics) so calendars update to the new room.
Is a reason required when a booking is disapproved?
Yes. Disapprovals require a reason. It's included in the disapproval email and can be viewed later from the Disapproval Reason modal.
Can a booking be disapproved after it's already approved?
Yes, until the meeting becomes past & confirmed (ended). If it's disapproved, any room allotment is cleared and a cancellation calendar update (.ics) is sent.

Availability, conflicts & slots (3)

How do I know if a room is free?
The form checks conflicts for your selected room, date, and time, and shows a clear Available / Conflicting message.
Can I see what's already booked for a room that day?
Yes. The Occupied Slots panel lists all time ranges already reserved for that room on the chosen date.
What if the room is temporarily unavailable?
If a room has an unavailability window set (with a reason), the system shows that it's not available on the selected date.

Dates, times & timezone (1)

Which timezone does the system use?
All times use your company timezone (shown on the live clock bar in the bookings view and embedded in calendar files and emails).

Rooms & photos (1)

Can I see photos of a room before I book?
Yes. Open Room Photos to browse thumbnails and a full-size gallery.

Meetings & lobby (19)

How do I join the meeting from the link?
Open the meeting link in a modern browser while signed in to OneClickRooms. Use Join now (camera on) or Join without camera; you may be prompted to allow microphone/camera access by your browser.
Why do I see 'Someone will let you in shortly'?
That means you're in the meeting lobby waiting to be admitted. Keep the page open'once the host admits you, the meeting will start automatically.
Who is the host and who can admit people?
The host is the officer who owns the booking (or the 'created on behalf of' officer). Only the host can admit people from the lobby.
Do attendees need to be logged in?
No. OneClickRooms meetings do not require a signed-in session. in case you're an external attendee, you can join in by simply entering your name and clicking Ask to Join.
What if my camera or mic doesn't work?
Check your browser permissions for microphone/camera, then refresh and re-join. Also verify the correct input/output device is selected in your system settings.
How many participants can join virtually?
Up to 100 participants can join a virtual meeting.
Can I send in-call messages?
Yes. Use the in-call chat to send messages during the meeting.
Are old messages viewable by newly joining participants?
Yes. New participants can see earlier in-call messages after they join.
Can the host remove a participant?
Yes. The host can remove a participant from the meeting.
Can a removed participant rejoin?
Yes, with the authorization of the host (they must be admitted again).
Can there be multiple hosts?
No. There is a single host for a meeting, and only the host can admit/remove participants.
Can participants join before the host?
No. Participants wait in the lobby until the host authorizes entry.
Can a meeting start without a host?
No. The host must admit participants for the meeting to start.
Can participants share their screens?
Yes. Participants can share their screens during the call.
Can the host mute a participant?
Yes. The host can mute a participant.
Can the host mute all participants?
Yes. The host can mute all participants.
Can I change my mic and camera while being in call?
Yes. Use the settings (gear) on the toolbar to switch your microphone/camera devices during the call.
Are in-call messages viewable by everyone?
Yes. In-call messages are visible to everyone in the meeting.
Can participants send messages directly to the host in private?
No. Private messages to the host are not supported; chat messages are shared with everyone.

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